I got a flat tire at my house. I called AAA to tow me to a nearby shop. On the AAA app it said Duncan Automotive would be ready "Immediately" so I chose it over other shops that may be busier nearby. When I got to the shop the guy at the front desk said he wasn't sure if he could get me in today. What!?!? Then the guy looked at my tire and said his tech could patch it today. Ok. 4 hours later I called and asked if my truck was ready. Front desk said his tech was working on it now, and it would be ready in an hour. Ok. I walked back to the shop an hour later and the tire's still not patched. I waited in the waiting room in silence for 30 minutes, paid, and drove off. I'll never come back.