I purchased my jeep in 2016. When I hear strange noises, notice leaks or smells it is uncommon and concerning because I keep up with oil changes, tune-ups, or other miscellaneous maintenance. I took my vehicle to a dealership for a major issue that was not addressed. I was receiving bot like texts/emails from the dealership instead of a human caring enough to call me and explain any mechanical findings. This left me feeling unappreciated and stressed. I decided to render their services. I did some research called around, and I was gratefully referred to Duncan's Automotive. I walked into a cozy lounge furnished with seating, coffee and a "mom and pop" like appeal. Annie and Mr. Victor enthusiastically greeted us and the issue was resolved the same day or the next day, (*depending on mechanical issue and parts results may vary.). Updates about my vehicle consist of calls, texts and emails from staff members. EVEN AFTER repairs, a staff member will follow-up by text to make sure the vehicle is running to my satisfaction and to answer any questions I may have. I am appreciative of every mechanic and staff members professionalism, kindness, knowledge, and talent that have had a hand with major repairs to my vehicle. Remove yourself from dishonesty, "a dude that knows a dude", and the elusive no call back mechanic. If you need your vehicle serviced by a business that communicates effectively, respects your patronage and your car give Duncan's Automotive a call.