We've been taking our autos to Duncan's Citrus Heights location since we first moved into the area in June 2017. To say they've taken care of our vehicles like they were their own is probably an understatement. In addition to the routine maintenance issues for our vehicles, we used them for tires and other automotive needs. For several of our vehicles they've caught issues of shoddy workmanship by other automotive companies such as body work and a used vehicle that was purchased with a known (to the dealer) defective engine. In the latter case, their research and explanation of the issue was used to convince the fraudulent dealer to refund the cost of an engine replacement. In another instance they came up with a suitable solution to a problem with a BMW car that did not necessitate replacement of the engine (which would have been an "ouch" factor). The staff were also very helpful suggesting possible replacements when it came time to look for a replacement for the BMW (when it finally gave up the ghost). Both Chuck and Victor have been great at finding deals on excellent tires for at least two of our vehicles, such that we don't even deal with tire retailers at this point. Again, Victor and Chuck both know our cars (and us) so well that they know when my wife calls & wants service for "Romeo" she means her beloved 1999 Honda Civic coupe. Probably most amazingly, the staff were recently able to diagnose and repair a persistent issue with "Romeo" that have gotten to the point that my wife was considering letting him go. I personally have to trust explaining "things automotive" to my wife, knowing that she will trust what Chuck or Victor say, while blowing off anything I may suggest (since as she says, she trusts Victor and Chuck as if they were her big brothers). Much to their credit, they have not taken advantage of the complete and implicit trust my wife has in what they say. The new service staff have been just as attentive to our familial automotive needs and have followed the customer service traditional that has made Duncan's our automotive service provider. Most importantly, there always seem to be sufficient technicians and service staff that we can usually get an appointment for our vehicles within a day of two after calling.