First off you were able to squeeze me in without an appointment. That was super since my check engine light was coming on intermittently and the needed the smog done. Your staff in Lincoln was friendly and eager the ensure that it was a good experience. Then, to top it off, when I noticed some old pics and asked about them, I was given a tour of the place and learned that it used to be a huge walk-in freezer. Finally, while waiting, I entertained m myself with one of your mainly science related magazines. This was truly an all around great experience for me. Thank you very much.